The Bike RackHome of Creative Mobility

Click Here For Driving Directions
Store Hours: Mon,Wed,Fri 10-5:30 Tues,Thur 10-8 Sat 9-5

 
 
 
 
 
 

RockShox Inc. Announces Recall of Bicycle Forks

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), RockShox Inc., of Colorado Springs, Colo., is voluntarily recalling about 220,000 front suspension bicycle forks worldwide. The compression rods inside these forks can break, causing the rider to lose control of the bicycle, fall, and possibly suffer serious injuries. After reading this notice, if you are still uncertain as to whether your RockShox suspension fork is affected by this recall or not, please contact us or RockShox before riding your bike again.

Models Included in the Recall

Only 2001 Judy TT, Judy TT Special, Jett and Metro model RockShox front suspension bicycle forks are included in this recall. They have serial numbers beginning with "01." The serial number can be found engraved on the back side of the fork's crown and on a barcode sticker attached to the fork's lower leg. "RockShox" and the model name are written on the bicycle forks. These forks were sold as original equipment on numerous brands and models of bicycles. These forks were also sold separately. Please see the sections below for additional information.

2001 Judy TT

Fork Label and Serial Number are used to identify a 2001 Judy TT. Serial Numbers start with 01Q.

1. Comes in four colors: Red, white, black, and silver. 
2. The decals include a box-shaped “RockShox” logo on the front of the fork and a large “RockShox Judy TT” running vertically on the outside of either leg.
3. The serial numbers affected begin with: 01QE0; 01QF0; 01QG0; 01QH0; 01QI0;  01QJ0; 011E0; 011F0; 011G0; 011H0; 011I0; or 011J0.
4. The serial number is engraved into the crown and duplicated on the lower leg.  
5. Serial numbers on post-recall manufactured forks that incorporate a new sturdier compression rod design and are not affected by this recall will begin with the letter "A" or "B".
6. Finally, if the shaft bolts on the product are gold or “yellowish” in color, the product has been retrofitted and is safe to ride.  If the shaft bolts are black or silver, the product must be retrofitted.

2001 Judy TT Special

1. Only found on bicycles made by Specialized Bicycle Company.
2. Comes in three colors: Red, white, and black.
3. The decals include a box-shaped “RockShox USA” logo on the front of the fork and a large flame decal with the name "Judy" running vertically on the outside of either leg.  
4. The serial numbers affected begin with: 010E0;010F0; 010G0; 010H0; 010I0; 010J0; 01QE0; 01QF0; 01QG0; 01QH0; 01QI0;  01QJ0.
5. The serial number is engraved into the crown and duplicated on the lower leg.
6. Serial numbers on post-recall manufactured forks that incorporate a new sturdier compression rod design and are not affected by this recall will begin with the letter "A" or "B".
7. Finally, if the shaft bolts on the product are gold or “yellowish” in color, the product has been retrofitted and is safe to ride.  If the shaft bolts are black or silver, the product must be retrofitted.

2001 Jett

Fork Label and Serial Number are used to identify a 2001 Jett. Serial Numbers start with 01P.

1. Comes in three colors: Silver, white, and black.
2. The decals include a box-shaped “RockShox” logo on the front of the fork and a large “RockShox Jett” logo running vertically on the outside of either leg.
3. The serial numbers affected begin with: 01PE0; 01PF0; 01PG0; 01PH0; 01PI0; or 01PJ0.
4. The serial number is engraved into the crown and duplicated on the lower leg.  
5. Serial numbers on post-recall manufactured forks that incorporate a new sturdier compression rod design and are not affected by this recall will begin with the letter "A" or "B".
6. Finally, if the shaft bolts on the product are gold or “yellowish” in color, the product has been retrofitted and is safe to ride.  If the shaft bolts are black or silver, the product must be retrofitted.

2001 Metro XC

The Metro XC and Metro SL are visually identical, other than the "XC" or "SL" designation on the side of the leg.

1. Comes in two colors: Black and silver.
2. The decals include a box-shaped “RockShox” logo on the front of the fork and a “Metro XC” logo running vertically on the outside of either leg.
3. The serial numbers affected begin with: 01MF0; 01MG0; 01MH0; or 01MI0.
4. The serial number is engraved into the crown and duplicated on the lower leg.
5. Serial numbers on post-recall manufactured forks that incorporate a new sturdier compression rod design and are not affected by this recall will begin with the letter "A" or "B".
6. Finally, if there is an orange circular decal with a black checkmark on the inside of the leg, the product has been retrofitted and is safe to ride.  If there is no decal, the product must be retrofitted.

2001 Metro SL

1. Comes in three colors: White, black, and silver.
2. The decals include a box-shaped “RockShox” logo on the front of the fork and a “Metro SL” logo running vertically on the outside of either leg.
3. The serial numbers affected begin with 01NF0 or 01NI0.
4. The serial number is engraved into the crown and duplicated on the lower leg.
5. Serial numbers on post-recall manufactured forks that incorporate a new sturdier compression rod design and are not affected by this recall will begin with the letter "A" or "B".
6. Finally, if there is an orange circular decal with a black checkmark on the inside of the leg, the product has been retrofitted and is safe to ride.  If there is no decal, the product must be retrofitted.

Frequently Asked Questions Regarding the Recall

Are all RockShox forks affected?

No, only the 2001 model year of Judy TT, Judy TT Special, Jett, Metro XC and Metro SL forks are affected.

What should I do if I have one of these forks on my bike?

Stop riding it immediately and return the bike to us or your nearest RockShox dealer.  Your safety is our largest concern, and your cooperation will ensure that you are not injured while using the product.  There is no charge for the retrofit kit.

If I haven't noticed any problems with my fork, do I still have to bring it in?

Yes.  The problem cannot be seen externally. Please bring your bicycle to us or your nearest dealer to have it inspected and retrofitted.

What exactly is the problem?

There is a plastic rod inside each fork leg that helps guide the upper part of the fork as it is compressed.  Under some circumstances, these rods can fracture. If both rods were to fracture at the same time, the fork can separate, causing the rider to lose control. (See photo below)

After the recall has been implemented and when production of the 2001 products resumes, how can I tell a reworked or new fork from one that still needs repair?

New Forks:
The serial number of all Jett, Judy TT, Judy TT Special, Metro XC, and Metro SL forks that are produced after this recall will begin with the letter "A" or "B" (for example - A01PE012345). Any serial number that begins with "A" or "B" will incorporate a new, sturdier compression rod design that has been approved by the CPSC and resolves the recall safety issue.

Reworked Jett or Judy Forks:
Any Jett, Judy TT, or Judy TT Special fork that has been reworked as a result of this recall will have gold colored bolts that can be found at the bottom of the fork leg. As a result of the rework, these forks will incorporate a new sturdier compression rod design that has been approved by the CPSC and resolves the recall safety issue.

Reworked Metro SL or XC Forks:
Any Metro SL or Metro XC fork that has been reworked as a result of this recall will have a special decal attached to the inside of the lower leg of the fork. This decal will be an orange circle with a black checkmark inside of it.   As a result of the rework, these forks will incorporate a new sturdier compression rod design that has been approved by the CPSC and resolves the recall safety issue.

RockShox Contact Information

Phone: (866) 888-6192 between 8:00am and 5:00pm Mountain Time, Monday-Friday

RockShox Inc.
Customer Service Dept.
1610 Garden of the Gods
Colorado Springs, CO 80907

 

The Bike Rack  |::|  2930 Campton Hills Road, St Charles, IL 60175 (Map)  |::|  800-711-BIKE  |::|  E-mail

Hours: Mon,Wed,Fri 10-5:30 Tues,Thur 10-8 Sat 9-5

Join us on Facebook